Frequently Asked Questions
Which businesses do UKSI serve?
Businesses with locations in more than one region of the UK are eligible to explore using UKSI services. Property, facilities or estates teams who need the right partner to help manage their sites, help secure them and protect them.
How and when will I get invoiced?
Approved customers are invoiced by the UKSI National Contact Centre as tasks are closed down, at month end and any other timescales agreed in writing on your contract with UKSI.
Who is my point of contact?
When onboarded, you will have a single point of contact at our National Contact Centre. That team will have full oversight of your calls, tasks and actions and ensure that they are all closed down in a timely manner.
What types of SLAs are available across the country?
Each Delivery Centre covers a suitable geographic area to allow engineers to meet and exceed the highest UK standards.
Individual customer SLAs can be tailored to meet a need, with varying priority levels meaning a speedier response when things get tough.
Why use the UKSI?
National Coverage with Local passionate Delivery Centres.
It’s a recipe that means ‘’simply a better service”.
What products do UKSI service and support?
- Fire Alarms
- Emergency Lighting
- Portable Fire Extinguishers
- Fire suppression systems
- Intruder Alarms
- CCTV Surveillance Systems
- Access Control Systems
- Monitoring to our Alarm Receiving Centre (ARC), with channels reserved for UKSI customers only.
How quickly can I get the UKSI on-boarded?
We don’t rush into contracts, rather we see planning as key to a smooth delivery of services. For those in a hurry new contracts can begin in 3 months time, normally we request 4-6 months, to ensure that all is in order before the switch from your existing provider takes place.